G Day All,
I recently had some major drama's with "Need For Speed Hot Pursuit" so I thought I would put a friendly warning so others don't have to go through problems I went through.
So I'm in JB Hi Fi and they had a sale last week buy 2 get 1 free of some old pc titles, I got NFS HP as one of those games. I get home after work and go to install it and it comes up with an activation wizard so I put in the code printed on the back of the user manual and it tells me its invalid
I then took the game back to JB Hi Fi and they happily exchanged it for another copy, again I get home after work and the dam game gives me the invalid serial message again (rather annoyed at this point) so I open up that crumby Origin and log onto my account and use its Redeem Product option and used the serial number on that and what do you know Origin accepts the code and begins the installation process after that finishes I hit play and the dam activation wizard comes up again and tells me my serial number is invalid even though Origin says otherwise
So off I go googling "Invalid Serial No NFS HP" and find a bunch of threads with people having they same problem with the only solution is to contact EA Help center. Off I go and log into EA Help I sent them an Email and they come back with un install and re install it so I did that and what do you know it didn't work so I contacted EA help again and they didn't get back to me, so the next day I sent them another Email basically along the lines "The game is registered to my EA account so I can't take it back please fix this issue" and they still ignored me so I sent them yet another Email and ignored again
Today I got totally fed up with there un caring lack of support, I got in contact with consumer affairs ( I was really really angry at this point) they pointed me back to JB Hi Fi even though the product was now registered to me and couldn't be used by any one else. I explained the situation to JB Hi Fi and they where very understanding and aloud me to exchange the game for something else but I wasn't going to get another EA game lol.
I could have used a keygen on it only problem with that is I have other games in Origin and I wasn't going to run the risk of getting my whole account banned just to get one old game to run. Its a bit silly when you think that the Pirates can get the game to run but people who buy the game legit can't, just goes to show how pathetic EA are.
I went back over to EA Help and gave them a serving although they ignored my last couple of emails so they will probably ignore that one too but I feel better.
So as a warning to others DO NOT BUY NEED FOR SPEED HOT PURSUIT
it will not work as theres an issue with the activation wizard contacting EA to verify the correct information and EA won't help you.
I have had it with EA now I will not buy another EA game ever again and I won't be saying anything positive about them in the future.
I can however say JB Hi Fi where extremely understanding and helpful with this issue and I will gladly spend my money in their shops again just not anything associated with EA.