I've spent some brief time with Windows 8 again over the past week. At this point in time I'll be sticking with my Windows 7 Ultimate install, but that could change. Win8 was extremely fast and responsive, viewing the desktop was pretty much the same as it's always been.
I even had the luxury of installing any software I wanted, and it dropped a nice icon into the start menu for me to quickly use.
Calling it now, for those who are reasonably savvy with computers already - it's not going to redefine your life or present you with anything that amazing. You might even have a cry about how you hate the changes, until you learn and become familiar.
But for pretty much everyone else, MS have a bit of a winner on their hands. Want email? Click the email button. Want anything else you need, click the clear and relevant menu item. Anyone who has played with ios, android, chrome etc should know how effective this is when you put it into the hands of a novice.
Not having to think at all, ever when using an OS is pretty brilliant.
Settings and basic configuration are also masked behind a very friendly (idiot proof) set of menus, in a lot of ways this is pretty awesome. Sure you still have the possibility of jumping into the control panel and causing some weird damage to your OS, but it's safe to say that the average user will never probably even open it.
When it comes to finding a way to reduce support time, make things easier and "just work", removing the layer of difficulty entirely is certainly one way to achieve that. I'm glad someone realised that it doesn't need to be hard for the sake of it always being "this way".
Pretty keen on getting my hands on a surface tablet in October or at least trying one out, a real desktop OS with some solid hardware behind it is going to shine on a tablet.
But *shrug* I'm sure plenty of us will update and tweak the install all night, set up everything just how we want it and call it a day

.