Vengeance 1500 Issue

[PirateEggs]

Bought the headset a couple months ago, at first I didn't really notice the sound because I was actually using the headset, but when there was nothing coming from the headset I noticed a 'high pitch buzzing' type sound, but it only occurred when something was using the mic, I presumed it was feedback from the talkback in them, so I turned it turn and even off, it made it slightly less noticeable. When ever I muted the mic though (with the mic mute button on the cable) it got significantly louder and more annoying.
First, I thought it was just my hearing, you know that occasional ringing sound when there is nothing to listen to? or maybe the headset was too tight and was putting too much pressure on my inner ear, so I loosened them a little by pulling them slightly away from my head, the sound was still there. So I handed the headset to my brother (whom is 16), and asked if he could hear anything, and I muted and unmuted the mic a couple time to change the 'loudness' of the 'noise', he said he could hear it. So I Google'd it, yeah, other people had the same issue and were told to return it because of something in the headsets frequency not done properly blah blah blah ... you know, it's just faulty so return it.
So I submit a "my item is broken" ticket from where I purchased it, and planned on returning it, told my mother about the headset being faulty and needing to return it, she asked me if I was sure it was broken, because they're going to charge $50 if it isn't actually faulty, so I took the headset out of its box, (from which I had replaced it in) and plugged it into my computer to show her said noise / annoyance, she could not / can not hear the sound that I am talking about, but I and my brother can.
Now I am in a slight predicament, because if I send it back and they check it out and they find nothing wrong with it simply because they can't hear that frequency then I am going to get charged $50 because it isn't faulty, when it is, or is it? See, I'm starting to question if there really is an issue, or if my hearing is just too good. maybe it's just that headset, maybe that is how the headset is, and is supposed to be?
To give you an example, remember that 'mosquito ringtone' that was "cool" a few years back that "people over 24" couldn't hear? It's like that, I can hear the sound, I'm presuming it must be 16k - 18k for me to be able to hear it with my mother, who is over 24. to not be able to hear it. I am under the assumption that the people working at the 'returns department' are probably over "24".

tl;dr?
    My headset emits a sound that 'older people' can't hear, but I can, and it's annoying. I want to return it, but if they think there is nothing wrong with it, they will charge me munnehz for it 'not being broken', when it's simply their hearing that will stop them finding the issue with it.

Anywho, what the heck should I do about it?

[Dinwiddie]

I am under the assumption that the people working at the 'returns department' are probably over "24".

Based on what ?
Do verify the phones are causing the noise before returning though.

The front panel headphone jack (USB too I believe) on some cases is not well shielded and could cause a background noise.
Can you plug the headset into another jack/USB, machine, or get another person to have a listen ?
Did you move the machine around the time you first noticed the noise ?

While not restricted to 'older' people your mum may not be able to hear as high frequency as you and brother.
My wife cannot hear the high pitched oven timer from one room away that I can hear from the other end of the house,
and I have bad hearing in my right ear that means I have to set the balance on my headphones four steps to the right
(Realtek balance control 0-10 )

[mitchconner]

I have a 1500 and its definitely got its fair share of "problems". I believe i had the issues you described when i was using the headset ( the first few days ) with a usb 3.0 port so i simply swamped it to a usb 2.0 port and the problem went away. If that doesn't work then RMA/return that sucker. I RMA'd mine because of a microphone issue ( that was intermittent ) and had a new replacement within 2 weeks.

[PirateEggs]

The front panel headphone jack (USB too I believe) on some cases is not well shielded and could cause a background noise.

It's a USB headset, and I tried all free USB ports, which were 5 USB 2.0 and 4 USB 3.0, the sound was there in all instances. I tried it in the family PC too with the same issue, with, and without drivers / software installed with both cases, both PC's have Windows 7 Ultimate 64 bit.

Did you move the machine around the time you first noticed the noise ?

The machine being my PC? I can't simply move my PC, it ways ~20kg.
I first noticed it when everyone left / went AFK in TeamSpeak, I was talking to people, and didn't notice the sound until everything went quiet. The sounds is there when ever something is using the mic, TeamSpeak, Skype, MSN, Windows (speaker settings and such). If I have it set to my default sound output device that is when it occurs, I can't use the headset otherwise.

I believe i had the issues you described when i was using the headset ( the first few days ) with a usb 3.0 port so i simply swamped it to a usb 2.0 port and the problem went away.

I have tried USB 3.0 and USB 2.0, still the same issue, the USB 2.0 was a higher pitch than the USB 3.0, but the USB 3.0 was louder, but not as high pitched.

I am under the assumption that the people working at the 'returns department' are probably over "24".

Based on what ?

Well, nothing really, I am just assuming, and using a generalisation, it's a closed one I know, but I really don't want to risk it in case they don't find the same problem I do and deem it non-faulty and charge me for it. I know that it's not a sure thing that people of that age group won't hear it, but there's a higher they won't than they will. As you said, your wife can't hear the oven timer and you can. Sorry for the generalisation, I was basing it off the closest sound I could match it to that people would understand. http://en.wikipedia.org/wiki/The_Mosquito
http://en.wikipedia.org/wiki/Hearing_range

I know I have tinnitus, hence why I was initially reluctant to see anything about it, then I noticed it got worse when I hit the mute button and I new it wasn't just my ears playing up, it was infact the headset, so I asked my brother to check it out, he heard it to, my mother did not / can not hear it.
Either way, I'm still stumped as to what to do. :/

[Dinwiddie]

Sorry for the generalisation

No worries, just having a go at you.

I can't simply move my PC, it ways ~20kg.

Whada ya weak there young fella ?
Moving the PC was just a wild card as it could have been moved close to a source of interference.

It sounds pretty much like you've done all the verifications, and if the issue persists on all USB's and another
PC then the headset must be the source of the problem.

[PirateEggs]

I can't simply move my PC, it ways ~20kg.

Whada ya weak there young fella ?

Nossir, I meant to put 'simply' as a keyword, moving it is quite difficult, and I wouldn't try moving it with it turned on. Too much effort to unplug everything from it to move it around. It may weigh more (yes, I meant 'weigh' before, not 'way'. derp), I haven't actually weighed it. lol

I just need the headset to work under how I'm going to use it, and if they don't test it in the same round about way I did then they won't 'find' the issue and I really don't want to have to draw a picture for them on how to reenact the issue because they will probably tell me the issue is too specific and there is nothing wrong with it for 'general' operations and use, but what use is a headset without the use of the mic?

[Dinwiddie]

Nossir, I meant to put 'simply' as a keyword

Ah ! Caught by the operative word again. I was actually thinking more along the line of having maybe changed rooms
possibly putting the machine close to an interference.

I don't know, but Mitch said he had similar issues and RMA'd with no problem, so I guess you have to go for it.

[PirateEggs]

I don't know, but Mitch said he had similar issues and RMA'd with no problem, so I guess you have to go for it.

Yeah, I guess should probably just return it and see what happens. Probably take like a month to get the headset back though, has to go to Sydney, I live ~Adelaide ... It's got to get there, get fixed / replaced, then get sent back, postage being 1 to 2 weeks either way, and they'd probably hold and test it for a few days. I'm also not sure if I want to get a replacement, didn't really like the headset that much, and it being faulty didn't help the situation. This much stuffing around for a headset that is mediocre at best. :/