Server Maintenance

[Plev]

server still down

[Ralph Wiggum]

That's a good 12 hours or so of downtime.

[jellygoose]

ralph and plev: servers aren't down there is a problem with their authentication server. i played this morning and there are report of people still playing now.

Now I'm no IT guy but my thought was this;

Why cant they use the Tuesdays low player population to push all players onto one half of the servers, shutdown and update the empty servers. Then once the first half the servers have been updated have a restart boot everyone off for 5mins so they call all log into the updated servers while they update the other half?

I'm sure this approach would have hurdles to jump before it could be done, But i know there are amazing things happening server side such as combining realms for the low pop zones in the next wow expansion.

[Linxus]

ralph and plev: servers aren't down there is a problem with their authentication server. i played this morning and there are report of people still playing now.

Now I'm no IT guy but my thought was this;

Why cant they use the Tuesdays low player population to push all players onto one half of the servers, shutdown and update the empty servers. Then once the first half the servers have been updated have a restart boot everyone off for 5mins so they call all log into the updated servers while they update the other half?

I'm sure this approach would have hurdles to jump before it could be done, But i know there are amazing things happening server side such as combining realms for the low pop zones in the next wow expansion.

The European ones and Asian ones maybe - US servers are still down.

As of one hour ago: http://us.battle.net/d3/en/forum/topic/5235711958

[Plev]

still rather a fail on blizz behalf... wish they would implement a SP aspect to it lol... i just wanna play when i get free time... when i get free time the bloody servers are down...

[Plev]

servers up now i think

[Linxus]

servers up now i think

Yep.

[BurntToast]

Continuous error 37. Guess everyone wants to make up for lost time.

[Plev]

lol yep same error here... hundreds of thousands of people logging in at the same time... GG!

[Ralph Wiggum]

ralph and plev: servers aren't down there is a problem with their authentication server. i played this morning and there are report of people still playing now.

Now I'm no IT guy but my thought was this;

Why cant they use the Tuesdays low player population to push all players onto one half of the servers, shutdown and update the empty servers. Then once the first half the servers have been updated have a restart boot everyone off for 5mins so they call all log into the updated servers while they update the other half?

I'm sure this approach would have hurdles to jump before it could be done, But i know there are amazing things happening server side such as combining realms for the low pop zones in the next wow expansion.

My issue isn't so much the maintenance, as opposed to the fact that it is on during peak time in Australia. I can't think of many other AAA titles which screw over Oz gamers so much. I've learned a big lesson from the way Blizzard treats its customers and will think twice about buying one of their games in future which use a similar process. And they sure as hell wont be getting a cent from me using the RMAH.

[a3gis]

My issue isn't so much the maintenance, as opposed to the fact that it is on during peak time in Australia. I can't think of many other AAA titles which screw over Oz gamers so much. I've learned a big lesson from the way Blizzard treats its customers and will think twice about buying one of their games in future which use a similar process. And they sure as hell wont be getting a cent from me using the RMAH.

every damned MMO does :/

[Ralph Wiggum]

Probably explains why I wouldn't touch MMO's with a 10 foot barge pole

[Fireslide]

1 day a week is fine. It's always going to be on a Tuesday too, so you can plan your gaming/activites around it.

[cdkit3]

I personally don't understand how in this day we need to have an 8 hour downtime for maintenance. What should be done is the servers should be ran as a load balancing cluster. This would allow them to pull out individual nodes, install the updated code, however still remain running the previous code. Put the server back into the cluster, continue until all nodes have the update code, and then have a ~30 minute downtime where everything is offline to switch over to the new code. Then bam, no extremely upset customers.

Sure it may mean that there is an increase in the number of people who are stuck receiving Error 37, but surely that is a better outcome than preventing the whole customer base access...

[ub3r]

I personally don't understand how in this day we need to have an 8 hour downtime for maintenance. What should be done is the servers should be ran as a load balancing cluster. This would allow them to pull out individual nodes, install the updated code, however still remain running the previous code. Put the server back into the cluster, continue until all nodes have the update code, and then have a ~30 minute downtime where everything is offline to switch over to the new code. Then bam, no extremely upset customers.

Sure it may mean that there is an increase in the number of people who are stuck receiving Error 37, but surely that is a better outcome than preventing the whole customer base access...

this is actually what most online games do.