Harvey Norman >
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
There are nine consumer guarantees that apply to goods you purchase:
Fit for a particular purpose
Match the sample or demonstration model
Express warranties will be honored
Spare parts and repair facilities will be available for a reasonable time after purchase
Title to the goods
Undisturbed possession of the goods
No undisclosed securities on the goods
Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.
There may be circumstances where you are not entitled to a remedy.
For further information about the Australian Consumer Law and consumer guarantees, visit http://www.consumerlaw.gov.au
Understanding your Rights Under Australian Consumer Law for Consumer Electronic Devices and Home Entertainment Products
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects and do what they are meant to do and services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called “Consumer Guarantees”.
This Law says that these rights cannot be excluded. You are entitled to a replacement or refund for a “major failure” if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a “major failure”. Consumer Guarantees have no set time limit – depending upon the price and quality of goods, consumers may be entitled to a remedy after any manufacturer’s warranty or extended warranty has expired.
For JB Hi-Fi’s comprehensive Warranty and Refund Policy guide please click here.
In my eyes, that says they knew from the get go that being 200ms each way from the nearest server would adversely affect the game play. DO these laws have a play in regards to gaming? You think the extra money Distributors are charging Australia, they'd have a bit of money left to pay for some servers eh?
Also want to point out, that the laws I believe relate to the sale contract between the customer, and the merchant. Any warranty issues, or CG issues would go back to the merchant would it not?