Steam now allowing refunds for pre-orders

Steam

By on January 27, 2014 at 11:27 am

As you are no doubt aware, getting a refund for a game you have purchased on Steam is no easy feat. You have to email Steam Support, then sacrifice an animal and pray they decide to honour your request. They are generally pretty good about it for Australians, thanks to the laws we have in place governing refunds, but it’s still a convoluted process. Now that process is a little easier however, as Valve have made it possible for users to refund unreleased pre-orders directly from their Account settings.

Yes, as ValveTime noticed on the weekend, going to your list of transactions (either via the Account web page or selecting [your name]‘s Account in Steam) will now demonstrate your list of recent purchases as usual – but below any pre-ordered title you have purchased that has not yet been released you will be given the option to ‘Refund an item’.

Regardless of how you purchased the pre-order, the funds will be added to your Steam Wallet – so if you want the money actually returned to you, you will still need to follow the standard procedure. Nevertheless, it’s definitely better than nothing.

Source: ValveTime

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16 comments (Leave your own)

Pretty good gig, hopefully will cut down on things like Colonial Marines. Although pre-ordering in the first place is a slippery slope.

 

‘regardless of how you purchased the pre-order…’

they’ll have to watch out for people buying from key sites for a fraction of the steam store price and then trying to get a refund for the full steam store price

 

I misread that title as “Steam not allowing refunds for pre-orders” and was preparing for some rage, until I actually read the article. Hopefully it works out for them.

 

But pre-ordering is evil and only losers do it blah blah blah….

napoletana:
‘regardless of how you purchased the pre-order…’

they’ll have to watch out for people buying from key sites for a fraction of the steam store price and then trying to get a refund for the full steam store price

That’s not quite what he means. Basically if you paid with a credit card, direct debit, Paypal, etc. for the pre-order, the money will only be refunded into your steam wallet and not back into you credit card. So it’s a half-assed refund. I assume this only works for purchases made directly from Steam, otherwise you’d be right in that people would try to rort the system.

 

If anything, I think this will just force publishers to be more on the ball with Steam pricing per region (ie. price gouge Aussies right from the start instead of waiting a day or two to do it).

 

vcatkiller,

I did too :P

 

ralphwiggum,

Probably, nice feature for the yanks I guess, Aussies are generally buying keys elsewhere for 1/2~1/3 of steam’s jacked up pre-order pricing anyway so.. meh =(

Wonder how this will work on certain titles that offer an immediate pre-order bonus like a hat or original game in the case of sequels.

 

They’ve been allowing refunds for pre-ordered games for awhile now. You just had to contact steam support and as long as the game hadn’t been released yet, it was fine.

Early access games on the other hand….Looking at you Rust >.>

 

stoibs:
ralphwiggum,

Probably, nice feature for the yanks I guess, Aussies are generally buying keys elsewhere for 1/2~1/3 of steam’s jacked up pre-order pricing anyway so.. meh =(

Wonder how this will work on certain titles that offer an immediate pre-order bonus like a hat or original game in the case of sequels.

Oh yeah, I’ve haven’t pre-ordered a game direct from Steam in aaaages. Always used a cdkey site or had it gifted from overseas.

And in regards to pre-order items, what the Lord giveth, the Lord taketh away ;)

 

deathmist: They’ve been allowing refunds for pre-ordered games for awhile now. You just had to contact steam support and as long as the game hadn’t been released yet, it was fine

Right, but Steam support is notoriously known as being one of the worst ever (Took them 1.5/2 weeks for them to sort my cancellation out years ago when I still actually dealt with them, and *Literally* ~4 months to sort out my account last year when I hit the 200 items sold limit on the market and was blocked for tax purposes since they thought I was American)
If the game in question comes out before their slow ass gets around to your request, then “trololol game is out already no refund for you!”

Automation is a really nice step in the right direction, no matter how little it will affect me personally.

 

stoibs,

“trololol game is out already no refund for you!”

That is false. As long as you put in a ticket before the game is released, they’ll refund it. I’ve done it with a few games now. As long as you also message them on a working day they should get back to you within the week, All of my tickets get answered in a day or so~.

Understandably if you put it in a ticket on a friday/weekends, you shouldn’t expect to get a reply soon.

 

It’s kinda pointless since it’s usually quite difficult to find out if a game is rubbish until after it’s actually released anyway, breaking this system’s rules. It will help sometimes when details are leaked a few days before a release but the rule still stands, never preorder a game unless you’re prepared for disappointment.

 

So Valve is copying EA now.

It means EA did something right. Though on origin you can actually play the game and still get a refund as long as its within 24 hours from when you first clicked play. So if you buy a game don’t like it and want your money back you can.

 

napoletana,

Games from key sites will be marked as ‘Retail’, and would not be offered the refund.
Games from Steam carry the ‘Steam Preorder’ or ‘Steam Store’ label.

Valves knows exactly where the game comes from.

 

Once upon a time, pre-orders were a means of ensuring you received a copy of the physical title on release day.

Since digital pre-orders are basically useless and only serve as a ‘pre download n lock’ service, I can’t see why they can’t charge your Wallet or Credit/Debit card on launch day instead of when you place the order.

It would save a lot of administration work with having to worry about refunds.

Pre-orders should be free until launch day at which point you have all the time in the world to change your mind.
If you change your mind, the local locked content is deleted and all that has been wasted, is a little temporary hdd space.
If you choose to continue on with it, then the wallet/card is charged when the local content is unlocked on launch day.

If you decide you want a refund after the fact, then they already have that process worked out.

Why go through all this rigmarole if you don’t need to?

 

sovaka,

Yeah origin charges your card on release day. I use a debit card and they email you if you don’t have the money of your card and you have a certain amount of time to stick the money on.

It meant that cancelling preorders was as simple as pushing a button. As you hadn’t paid them yet.

 
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