"Thank you for your candid feedback."
By Tim Colwill on October 30, 2013 at 2:28 pm
EA’s Australian office have responded to their victory yesterday in Choice’s ‘Shonky Awards’, after they were called out for charging $2.48 a minute to gamers who rang their support line.
“We apologise to our players in Australia who were charged while calling to get support for their games,” said EA Australia’s Snezana Stojanovska to Kotaku AU. “We agree with the sentiment that customers should not have to pay unreasonable costs for support, and have taken immediate steps to rectify this situation.
“During the Australian evening hours, we switched the premium service number to a Melbourne local rate phone line as an interim solution. In addition to phone support, players always have an option for free live chat, email support, and community resources on Answer HQ, EA’s online support community.”
“Thank you for your candid feedback, and we hope these changes improve the support experience for our Australian customers.”
Source: Kotaku AU