Technical support fees the final nail in the coffin.
By Tim Colwill on October 29, 2013 at 11:54 am
Australian consumer protection group Choice have given an award to EA Australia in their annual Shonky Awards for this year, slamming them over the $2.48 per minute cost to call their support line in Australia and complain about SimCity being an unplayable mess.
“Australian gamers, however, were even more unhappy when they discovered that the telephone support line was a 1900 number attracting a $2.48 per minute fee,” says Choice. “That’s right – after forking out up to $100 for the game, you’re then expected to cough up for after-sales support that’s normally free – as it should be.”
“And this shonkosity is even worse when you consider it’s their fault you’re ringing in the first place!”
Damningly, Choice concludes with “our US counterparts pay nothing – a fact exploited by canny Aussie gamers who use Skype to ring the US helpline for free”.