"It is totally unacceptable and a big deal for us."
By Tim Colwill on September 10, 2013 at 3:37 pm
Rome 2′s launch hasn’t been without its issues, and Creative Assembly are trying to stay on top of them all, with the first of their promised weekly patches delivered yesterday.
Now, Creative Director Mike Simpson has taken to the official forums to issue an apology for those launch issues, and to promise to re-double their efforts to patch them up.
“The first patch has just gone up – it’s not trouble-free we know and are fixing with a hotfix, but there will be another next week and every week after that till the problems are gone,” says Simpson. “At the moment it may seem that the changes are slight, but they aren’t the only ones we are working on currently and bigger changes are happening now for future patches.”
“If even one person has a problem running the game we would want to fix it,” he continues. “This is why we’ve set up 24 hour support and if you post in the support forums you will get an answer or discover a solution that’s already posted for your issue.”
Simpson says that even a tiny percentage of players struggling with bugs is still too many.
“I appreciate that it doesn’t help to know this if you are somebody having an issue, but the vast majority of people are running the game without problems. At the moment we are seeing 2% of people playing reporting a technical issue. Let me be clear, that is 2% too many and we will be helping them into the game and working very hard to make sure they get the best possible experience.”
“We are really very sorry that you are having problems, we really want to get you enjoying our game, please do take the time to post your issue in the Support Forum if there isn’t a fix for you available in there already.”
Source: Total War Forums