A server issue stops players from logging in.
By Liam Gilroy on September 23, 2013 at 4:42 pm
If you tried to play Battlefield Bad Company 2 over the weekend, you may have gotten a nasty surprise. It appears that following regularly scheduled maintenance, people began getting a message when they attempt to log in, saying “Failed to login soldier”. Needless to say, this caused a lot of frustration, particularly as it continued throughout the weekend.
A thread in the EA Answers HQ details the rage and confusion surrounding the issue, where it was eventually discovered the problem seemed to have something to do with username formatting. Names with capital letters apparently do not work, while names with only lower case letters work fine.
Naturally this is not much of a fix for users with top level characters, and hundreds of hours logged, but what little word from EA has been received on the issue points to it being completed sometime soon. We have of course reached out to EA for more information and we will let you know when we learn something.
Source: A thread in the EA Answers HQ