EA haters struggling to find more things to get angry about.
By Tim Colwill on August 20, 2013 at 2:34 pm
In July last year, we slammed Origin for offering nothing to the consumer to make them even a slightly more appealing alternative than Steam.
Well, today, I’m very surprised (and pleased) to note that Origin now offers something Steam has never offered: full refunds on digital purchases — even after you’ve played them.
EA have announced that you can now get a full refund on your purchases:
- Within 24 hours of when you first launch the game;
- Within seven days from when you purchased it, or;
- Within the first seven days after the game’s release date, if you pre-ordered it before launch.
- (Whichever of these conditions happens first)
The new system is called the “Origin Great Game Guarantee”, and it’s not hard to imagine that it might have a little something to do with the launch of SimCity, widely held to be one of the worst launches in the last few years and something that caused EA and Maxis a great deal of negative PR.
“Requesting a refund is quick and easy,” says the announcement. “Just visit your order history and click the ‘request a refund’ link next to your recent purchase, answer a few quick questions, and we’ll take it from there.”
The Guarantee currently only covers the United States, but will be rolled out to everyone globally by the end of September. You can read the full policy here.
Good work, EA. Good work.
Source: Origin (Thanks Cas)