Origin now offering full refunds on digital games, even after playing them

Origin

By on August 20, 2013 at 2:34 pm

In July last year, we slammed Origin for offering nothing to the consumer to make them even a slightly more appealing alternative than Steam.

Well, today, I’m very surprised (and pleased) to note that Origin now offers something Steam has never offered: full refunds on digital purchases — even after you’ve played them.

EA have announced that you can now get a full refund on your purchases:

  • Within 24 hours of when you first launch the game;
  • Within seven days from when you purchased it, or;
  • Within the first seven days after the game’s release date, if you pre-ordered it before launch.
  • (Whichever of these conditions happens first)

The new system is called the “Origin Great Game Guarantee”, and it’s not hard to imagine that it might have a little something to do with the launch of SimCity, widely held to be one of the worst launches in the last few years and something that caused EA and Maxis a great deal of negative PR.

“Requesting a refund is quick and easy,” says the announcement. “Just visit your order history and click the ‘request a refund’ link next to your recent purchase, answer a few quick questions, and we’ll take it from there.”

The Guarantee currently only covers the United States, but will be rolled out to everyone globally by the end of September. You can read the full policy here.

Good work, EA. Good work.

Source: Origin (Thanks Cas)

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42 comments (Leave your own)

Worth noting is

they must be “purchased on the Origin Store (Origin.com and purchases within the Origin gaming application)” , but maybe it’s worth paying extra in some cases so you can take advantage of this.

 

Thumbs up :)

 

Someone really has got the mop & bucket out at EA don’t they.

 

makena:
Worth noting is

they must be “purchased on the Origin Store (Origin.com and purchases within the Origin gaming application)” , but maybe it’s worth paying extra in some cases so you can take advantage of this.

Still wouldn’t want to be caught dead paying AU prices on Origin.

Wonder if Steam is going to follow suit soon.

 

PalZer0,

The way you talk about EA, you shouldn’t buy any EA games on any platform, yet you do.

 

Wow,
Even the haters may be gobshmacked for a minute or two over that one.

 

*Raises Eyebrow*

 

makena:
PalZer0,

The way you talk about EA, you shouldn’t buy any EA games on any platform, yet you do.

Makena you’re my herooooo.

Pretty sweet move IMO. I don’t see the origin hate, but then again I don’t run around in a tinfoil hat worrying about my privacy like some of the conspiracy nuts out there.

 

Did Ea get a new CEO? What happened? Did I pass out for a second?

I’m both amazed and impressed by EA’s sudden good guy streak, keep it rolling with some better origin policies (less spyware please) and global pricing rather than geolocating!
Hell, maybe they listened to the “worst company in America” title and have changed their ways. I mean you can’t get it 3 years in a row right?

 

Will be applicable to me just as soon at they stop price-gauging on the Australian Origin store. Until then, the only relevance is what such a move puts on the competition.

 

Well, nice move EA.

Here, I found this lying around, I think you should have it EA.

Item received for EA [Respect 150 Token [Kinky Kel]]

ok that was super nerdy, but fuck it.

 

makena,

Hey. As far as EA has come in the past few months, they still need to do a bit of work. The AU pricing on Origin was the only thing I mentioned (and, to my credit, spikypwnsuall and storm84 also mentioned it) as it is still being used.

As much as I hate EA, I have to applaud them for what they’ve done here. Such a shame that this policy also doesn’t apply to store bought copies from EB and the like.

 

Pretty much what I’m thinking. I still don’t get why people are so aggro at them. Nintendo have made more mis-steps than EA in the last 2 decades and they are still beloved the world over…

EDIT: Also on the price gouging thing. They’re kind of stuck. Because most of the Aussie games are distributed by one place, if they go and slash prices on the online store there may be a backlash to even stock their games in Aussie retailers. Bricks and mortar are still around, and the overheads for a physical business in Australia are pretty high. That’s how RRPs come into existence…

 

Very interesting move for EA.

 

Good move, but I still won’t buy from Origin directly much, if at all, since buying from Origin directly is generally a far more expensive option. Even with the odd refund of a bad game you’d still be better off overall by buying elsewhere.

 

I’m intrigued. I’m still not buying anything with EA on it. They keep doing stuff like this, I may be swayed back though.

Not to mention, no one has actually done it yet (that I can find) it might be a huge hassle, they might try and find a scapegoat somewhere, but this may just be my inner waryness of EA coming out.

Also, I assume it’s only newer titles as they realise they screwed up with SimCity and are hoping that no one will want to do this refund with the newer titles, maybe times are changing?

 

Is the refund back to your card or back to your Origin account?

I’d imagine it would be the latter which would certainly prevent a lot of rorting. Even if you could have cash refunded, you still had to have the money in the first place so I can’t imagine many would buy a game, play it/complete it, then get a cash refund.

 
Bane Williams

I said this on facebook, but I think it’s worth reiterating here.

This is a step over Valve, you know why?

Steam still to this day has games that simply DO NOT WORK on any windows post XP. These games have made their way into being advertised in deals and sales on their main page, and Steam literally give zero fucks about the fact that they don’t work. There are messages to support dated from roughly when the games launched on the valve service, and yet they are still there, and still being advertised.

A perfect example is the game – The Great Art Race

Can you get a refund for this? I tried, and the answer is pretty much ‘we don’t do refunds’

 

When they stop gouging Australians on close to absolutely everything for sale there, I might be impressed.

 

PalZer0:
makena,

Hey. As far as EA has come in the past few months, they still need to do a bit of work. The AU pricing on Origin was the only thing I mentioned (and, to my credit, spikypwnsuall and storm84 also mentioned it) as it is still being used.

As much as I hate EA, I have to applaud them for what they’ve done here. Such a shame that this policy also doesn’t apply to store bought copies from EB and the like.

It won’t work with store bought copies as EA don’t (and shouldn’t) control what prices the B&M stores sell their games at. For instance, let’s say if BigW sells BF4 on special at $78 whilst Origin has it at $90 or whatever. Unless some fiddly proof-of-purchase system is set up, people could essentially be scamming the extra $12. Buy from Origin, refund through Origin. Keep it simple.

P.S. I hope those boycotting Origin solely because of price gauging are similarly boycotting Steam.

 
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