"Critics and consumers have every right to expect a smooth experience from beginning to end."
By Tim Colwill on March 11, 2013 at 8:49 am
One of the most-demanded features following on from SimCity‘s fairly abysmal launch (analysed in detail here) has been the return of offline mode. Although it’s not going to happen anytime soon, Maxis have confirmed via their official Twitter feed that they’re looking into it.
“We have no intention of offlining SimCity any time soon,” reads the tweet, “but we’ll look into that as part of our earning back your trust efforts.”
Public relations around the launch have been unusually honest and frank, with Maxis General Manager Lucy Bradshaw taking full responsibility for the issues that have plagued the game.
“I’d like to say it’s not fair that the game’s score should be punished for a server problem,” she explained to her staff in an internal memo obtained by Polygon. “But it is fair.”
“SimCity is an online game, and critics and consumers have every right to expect a smooth experience from beginning to end. I and the Maxis team take full responsibility to deliver on our promise. Trust that we’re working as hard as possible to make sure everyone gets to experience the amazing game we built in SimCity.”
In a new blog update posted over the weekend, Bradshaw also estimates that server response time has increased by 40x as they continue to build capacity, and certainly many Australians now appear to be able to play without interruption — although not all game features have yet been returned to life.