You see, it's the customer's fault that they read the words and assumed they were correct and true.
By Tim Colwill on December 20, 2012 at 1:14 am
Shortly after The War Z launched on Steam, people started to notice something. Specifically, that nearly everything listed on the Steam Store page for the game as a feature was actually incorrect, incomplete, missing or just plain untrue.
Now, in an extraordinary interview with Gamespy (which I highly recommend everyone read), Executive Producer Sergey Titov has shifted the blame to customers for misunderstanding the descriptions, or imagining things which weren’t there.
“I’m sure there’ll be people who will look into small details and will say “no I was mislead,” where in fact they imagined something to themselves without checking details first,” claimed Titov when Gamespy pointed out that the Steam Store page description was in fact completely inaccurate.
Although it’s now been edited, the store page contained phrases like “Each world has areas between 100 to 400 square kilometres”, when there is only one world and it is 72 square kilometres, and “Gain experience points and spend it to learn dozen of available skills” — when in fact the game doesn’t have any skills in it. It also promised “up to 100 players per Game Server” when the limit is actually 50, and referenced private servers and a hardcore mode, all of which — you guessed it — also don’t exist.
“It was clear that there were a number of customers that felt that information about the game was presented in a way that could have allowed for multiple interpretations,” wrote Titov on the official forums in response to the affair.
“We’ve taken steps to correct this and format information presented on our Steam Store page in a way so it provides more clear information about game features that are present in the Foundation Release and what to expect in the coming weeks.”
“We also want to extend our apologies to all players who misread infromation about game features.”