The War Z developer blames customers over misleading claims on Steam page

The War Z

By on December 20, 2012 at 1:14 am

Shortly after The War Z launched on Steam, people started to notice something. Specifically, that nearly everything listed on the Steam Store page for the game as a feature was actually incorrect, incomplete, missing or just plain untrue.

Now, in an extraordinary interview with Gamespy (which I highly recommend everyone read), Executive Producer Sergey Titov has shifted the blame to customers for misunderstanding the descriptions, or imagining things which weren’t there.

“I’m sure there’ll be people who will look into small details and will say “no I was mislead,” where in fact they imagined something to themselves without checking details first,” claimed Titov when Gamespy pointed out that the Steam Store page description was in fact completely inaccurate.

Although it’s now been edited, the store page contained phrases like “Each world has areas between 100 to 400 square kilometres”, when there is only one world and it is 72 square kilometres, and “Gain experience points and spend it to learn dozen of available skills” — when in fact the game doesn’t have any skills in it. It also promised “up to 100 players per Game Server” when the limit is actually 50, and referenced private servers and a hardcore mode, all of which — you guessed it — also don’t exist.

“It was clear that there were a number of customers that felt that information about the game was presented in a way that could have allowed for multiple interpretations,” wrote Titov on the official forums in response to the affair.

“We’ve taken steps to correct this and format information presented on our Steam Store page in a way so it provides more clear information about game features that are present in the Foundation Release and what to expect in the coming weeks.”

“We also want to extend our apologies to all players who misread infromation about game features.”

Source: Gamespy

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19 comments (Leave your own)

“Players who MISREAD information” Really?

What a cop out. Just man up and apologize for not listing the information correctly.
There was no misinterpretation of information.
They listed facts and features that were completely untrue. How does that equate to the public “misreading”? Oh wait, we didn’t read their minds so that we knew exactly what was true? Shame on you general populace.

 

Considering the other things I’ve heard about this developer doing with regards to hackers and people wanting refunds, I’m not really surprised they are trying to blame their customers for the false advertising.

 

s1elite:
Considering the other things I’ve heard about this developer doing with regards to hackers and people wanting refunds, I’m not really surprised they are trying to blame their customers for the false advertising.

There are ZERO credible reports of that happening AFAIK, it’s all hearsay based on the testimony of ONE guy who was fired for getting their forums deleted and its just being parroted by everyone.

I’d like to actually see some proof of some of those things happening before I’m willing to believe that a disgruntled former employee is a trusted source.

 

Which is exactly why I didn’t repeat them here. Just saying I had heard things, and this little bit of PR, if you could call it that, doesn’t help to defuse such rumours.

 

That interview just screams “shifty con man”. I’ll be staying well clear of this game, and waiting for the real thing.

 
 
 

fenryrbr:
WarZ has now been removed for purchase from the Steam Store and Steam is issuing refunds.

Its still on steam you just cannot buy the game at this time until they sort out there issues.

SteamPowered

 

They did actually run a survey about slot numbers and 50 is what I voted for and is a good number for that current map, 70 and the map was crowded and easy to die; for the planned larger map greater slots would seem logical. They do have much to deliver, but argument about slot numbers was something they did discuss with the community.

 

I was going to give this game a shot, but this latest passing the buck has resulted in me requesting a refund via Steam without even trying the game. Great work, Sergey Titov.

 

I expect that these guys won’t be in business for much longer.

 
James Pinnell

nekosan: There are ZERO credible reports of that happening AFAIK, it’s all hearsay based on the testimony of ONE guy who was fired for getting their forums deleted and its just being parroted by everyone.

I’d like to actually see some proof of some of those things happening before I’m willing to believe that a disgruntled former employee is a trusted source.

Are you talking about Sergei? Because he’s the one doing the defending and backtracking.

 
downloadaccount

What a fucking disaster.

Fun to watch unfold though! :)

 

nekosan: There are ZERO credible reports of that happening AFAIK, it’s all hearsay based on the testimony of ONE guy who was fired for getting their forums deleted and its just being parroted by everyone.

I’d like to actually see some proof of some of those things happening before I’m willing to believe that a disgruntled former employee is a trusted source.

Depends what you’re referring to. I’m guessing you’re not subbed to their forums because you don’t actually own the game, but Sergey has made claims that his game was unhackable, which is clearly false. I’d go as far as to say most of what Devin said is probably going to be true. Their hack detection system did ban a bunch of people who weren’t hacking. If you see their forums, you’d know this. Yes, it could have been people lying about hacking and wanting to get unbanned, but why did they then unban some of them and gift them 1000 game credits?

James Pinnell: Are you talking about Sergei? Because he’s the one doing the defending and backtracking.

He’s talking about Devin, who’s personal data was compromised by a hacker. The hacker then logged into his forum account and deleted the entire forum, which had no backup. Devin was eventually fired, he then made a few videos talking about what the developers were doing and their plans. This game just has too much negativity around it for everything to be untrue.

 

Goes to show how quality the devs are when they blame the community for misinterpreting their false advertising.

 

This is glorious to watch. From the start it was clear that this game was a rushed money grabbing piece of junk.

 

i did consider getting the game, but now after that response…

i think he misread what his brain was telling him when he wrote that

 

mindsnare:
This is glorious to watch. From the start it was clear that this game was a rushed money grabbing piece of junk.

Kind of with Mindsnare on this one it has always seemed like that to me. Maybe it all was just a co-incidence but honestly their professionalism is lacking. If content isn’t there or is being developed then say just that don’t list it as a feature.

 

I love that part:

I can assure you that based on what we’re seeing and number of people who post bad comments are small percentage…

As a matter of fact, they ban people for posting “bad comments” or criticism and delete the posts. That is the only reason why the number of bad comments is “small”. ^^

 
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