We're better at maths and reading than other sites reporting this.
By Alice Lynton on September 8, 2012 at 10:53 am
Between lost passwords, hacks, and other account locking issues, ArenaNet has been hit by a massive number of requests for assistance logging into Guild Wars 2.
“Over the past three days we’ve received approximately 8,500 new support tickets related to hacked accounts and other blocking login issues,” ArenaNet said last Sunday afternoon. “And we’ve resolved issues to get approximately 9,500 players back into the game (most from tickets submitted prior to Friday, August 31).”
ArenaNet then promised to “aggressively ramp up its customer support team” which seems like a thing you’d definitely want to do in that situation, and started smacking the ticket queue. On Monday, the team said it had “helped 2,574 players with hacked accounts and 2,867 players with other blocking login issues get back into the game”.
In the meantime, the team has stopped posting details of how many tickets it has received and actioned, but its continuing warnings to protect your Guild Wars 2 account suggest phishing and hacking are still a problem.